Complaint Intake
What is a complaint and who can file it?
A complaint is information which alleges that a registered nurse or an applicant has violated the Nursing Practice Act by engaging in any activity or behavior which is inconsistent with professional responsibilities.
Anyone who believes a registered nurse has acted in an unsafe or unprofessional manner or that an unlicensed person is illegally providing nursing care should file a complaint as soon as possible.
The two most frequently received complaints by the BRN pertain to:
Patient Care - The complainant believes that the registered nurse's actions were unsafe or inappropriate. Serious medication errors, patient abuse, and failure to provide care are examples of patient care complaints.
Chemical Dependency - The complainant believes that the nurse is abusing alcohol or other drugs.
Complaints involving chemical dependency and mental illness may be referred to the BRN's Diversion Program. This is a confidential rehabilitation program. For information regarding this program, contact the BRN .
Other types of complaints include license application fraud, sexual misconduct, criminal convictions, and mental illness.
The entire complaint, investigation and legal action processes may take an extended period of time depending on the complexity of the case. Complaints posing the greatest risk receive the highest priority.
Complaints, in general, are confidential and are not public record during the investigation process. However, when an accusation is filed, it becomes a matter of public record and the BRN will disclose the specific charges upon request. Once disciplinary action has been imposed, it becomes a permanent part of the nurse's record and is subject to public disclosure.
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